Why Attend the Customer Experience Symposium?
Customer Experience: Connect the Dots – 27-28 October 2025, The Hotel Sky, Sandton Johannesburg
Join industry leaders, innovators, and passionate CX practitioners for a transformative experience that redefines customer‑experience and service standards.
Benefits of Attending
Gaining Industry Insights
Dive deep into pressing topics…
Network with Peers
Connect with a diverse group of leaders…
Hands‑On Learning
Engage in practical learning experiences…
Access to Cutting‑Edge Technologies
Explore how AI, chatbots…
Employee Engagement Strategies
Discover critical factors…
Personalisation Techniques
Learn proven methods to tailor…
Participate in Thought Leadership
Interact with keynote speakers…
Collaborative Environment
Become part of a vibrant community…
Celebrating Achievements & Innovations
Enjoy a gala evening…
Drive Your Business Forward
Translate insights into tangible outcomes…
Key Topics
- Cybersecurity & Market Conduct
- Omni‑Channel Engagement
- Empathy in CX
- Technology in CX (AI, Chatbot)
- Measuring CX Success (Metrics & Analytics)
- Customer Journey Mapping
- Building Customer Loyalty
- CX in the Digital Age
- Role of Employee Experience in CX
- Innovative CX Solutions (Case Studies)
Attendee Profile
- Chief Customer Experience Officers
- Chief Information Officers
- Chief Marketing Officers
- Brand Managers
- Marketing Executives
- Call Centre Managers
- Entrepreneurs
- Government Department Heads
Ready to Join Us?
Reserve your spot today and be part of South Africa’s premier CX event.
Aloysius X Petersen
064 148 2345
aloysius@phoenixevents.co.za
Melissa Visser
084 045 2113
melissa@phoenixevents.co.za