Customer Experience: The Culture Code
Join industry leaders, innovators, and CX practitioners at the Metropolitan Head Office, Cape Town on 13th, 14th & 15th May 2026 for three days of insight, networking, and transformation.
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Customer Experience Symposium Symposiumites
About the Symposium
Set in the Mother City, the Cape Town Customer Experience Symposium brings together senior executives, technologists, and thought-leaders to reshape how organisations deliver service.
Dates: 13-15th May 2026
Location: Metropolitan Head Office, Parc du Cap, Tygervalley, Cape Town
Audience: CXOs, CIOs, CMO’s, brand managers, call-centre heads, entrepreneurs, government department heads, and anyone passionate about elevating the customer journey.
Industry-Leading Insight
Gain actionable knowledge on the latest trends—cybersecurity, omni-channel engagement, AI-driven tools, and metrics that matter.
Hands-On Learning
Participate in dynamic panels, live demos, and interactive workshops that translate theory into practice.
Strategic Networking
Connect with a diverse cohort of senior leaders and forge partnerships that can drive real-world change.
Featured Speakers from CX Symposium Johannesburg, October 2025
Steve Towers
Founder & Owner
Kerri Prissman
Sales & Partrnerships Lead
Yonela Gwabe
Senior Operation Rsks Manger
Eddie Ukpong
Strategy & Technolgy Lead
Clint Payne
Consultant
Dr Sarina Howie
Director: Global Products
Peach Olive
CEO
Seolebaleng Lakaje
Client Experience Specialist
Adre Schreuder
Founder & MD
Kamani Naidoo
CEO
Moses Duma
Customer Engagement Executive
Debi Potgieter
Founder & MD
Antonia Oakes
Executive: Customer Experience & complaints
Registration Options
Cape Town Customer Experience Symposium May 2026
2 Day Pass
Local Attendees
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Access to all keynotes
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Breakout sessions
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Lunch & networking
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Conference materials
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Conference materials
3 Day Pass
Local Attendees
1 Day Pass
Local Attendees
International Registration Options
International
Complete Package
This specially designed package caters to delegates traveling from outside of Southern Africa
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All Standard benefits
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Accommodation for 3 Nights at The Event Venue
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Airport Transfers on Arrival and Departure
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Speaker dinner
International
Registration Only
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Access to all keynotes
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Breakout sessions
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Lunch & networking
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Conference materials
Venue Information
Metropolitan Head Office Cape Town
Located in the heart of Cape Town’s Tygervalley business district, The Metropolitan Head Office Cape Town offers world-class facilities and easy access to transportation hubs.
Address
Metropolitan Head office Cape Town, Parc du Cap, Mispel Road, Tygervalley
Contact
087 049 1722
Facilities
High-speed WiFi, charging stations, breakout rooms, catering services
Ready to Join Us?
Reserve your spot today and be part of South Africa’s premier CX event.
Aloysius X Petersen
064 148 2345
aloysius@phoenixevents.co.za
Melissa Visser
084 045 2113
melissa@phoenixevents.co.za