Live Engagement
Q&A, polling, ratings and CX Pulse™ built into every session — moderated in real time by the MC.
Next edition announced
CXS Cape Town
Symposium
Africa's customer experience leaders are heading to the Mother City. Three days of ideas, live engagement and measurable outcomes — powered by CXS Connect.
The Symposium
The conference teaches CX.
The platform demonstrates it.
CXS Connect is engineered around the principles delegates come to learn. Every touchpoint — from digital pass to post-event Action Plan — is an example of executive-grade customer experience.
Personal Agenda
Every delegate builds their own programme in the CXS Connect app, with timed reminders for each session.
Measurable CX
The Delegate Engagement Index quantifies attention, participation and takeaways across all three days.
Executive Networking
Digital business cards, curated introductions and post-event follow-through with your CX Action Plan.
Our Partners
The organisations helping shape the CXS Customer Experience Symposium.
Workshop Sponsors
CXSA – Customer Experience South Africa
South Africa’s CX Professional Association
Thank You to Our Partners
Your support helps us create a platform where customer experience meets innovation.
Answers
Frequently
asked.
Something not covered? Reach out to Aloysius.petersen@phoenixevents.co.za (+27 64 148 2345) or melissavisser@phoenixevents.co.za (+27 84 045 2113)