A boardroom-grade agenda
Every session is engineered for decision-makers: measurable CX, financial outcomes and the operating models that make experience a competitive asset rather than a cost line.
21–23 October 2026 · Johannesburg
Customer Experience
Africa's Premier Customer Experience Leadership Event.
- Dates
- 21–23 October 2026
- Venue
- Hotel Sky Sandton
Why attend
Experience is now a balance-sheet conversation.
Customer expectation has outpaced most operating models. The Symposium exists for the leaders who have to close that gap — with evidence, with funding, and with teams that can actually deliver. Over three days you will move from benchmark to blueprint: how CX is measured credibly, how it is resourced through economic pressure, and how it is executed across frontline, data and technology.
Practitioners, not theorists
Keynotes and masterclasses delivered by leaders who have rebuilt journeys, restructured frontlines and defended CX investment to a CFO — and won.
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Programme
Three days, one arc.
Foundations on Day 1, execution on Day 2, and experience CX success live on Day 3. Expand each day for the session highlights.
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Why this symposium
Built to a different standard.
World-class Speakers
Global authorities and Africa's most credible CX operators share the same stage — including Steve Towers, Prof Adré Schreuder and Mumbi Odame.
Live Q&A & CX Pulse
Ask questions from your seat, rate every session and watch sentiment move in real time as the MC surfaces the room's best thinking.
Connected Delegate Experience
A personal agenda, session recommendations, timed reminders and instant access to speaker decks — all in the CXS Connect delegate app.
Executive Networking
Curated introductions, sky-level lounges and structured networking breaks designed for peer-to-peer conversation, not queueing.
Venue
Hotel Sky Sandton
The Symposium takes place at Hotel Sky Sandton in Sandton, Johannesburg from 21–23 October 2026 — a five-star venue in the heart of Africa's financial district, minutes from Sandton City and the Gautrain.
Accommodation
Delegate rates are available at Hotel Sky Sandton and nearby Sandton hotels — details are shared with your confirmation.
Parking
Secure on-site parking at Hotel Sky Sandton, with Gautrain and airport transfer options close by.
Networking spaces
Dedicated networking lounges and break spaces host every interval and the end-of-day drinks.
Dining
Full brunch service daily, plus continuous barista and refreshment stations.
Connectivity
High-speed venue-wide Wi-Fi and charging throughout the auditorium for a fully digital delegate experience.
Location
Hotel Sky Sandton, Sandton, Johannesburg, South Africa.
Who should attend
Written for the people who own the outcome.
The Symposium is deliberately cross-functional — because experience never fails in one department.
Partners & sponsors
Testimonials
“The only CX gathering on the continent where the conversation starts at boardroom level and stays there. We left with a measurement model, not a mood board.”
Group Customer Officer
Pan-African financial services
FAQs