Refund Policy
Optimized Design Operations (Pty) Ltd · CXS Connect & CX Member
1. 30-day money-back guarantee
We offer a 30-day money-back guarantee on CX Member memberships (Monthly R31 and Annual R365) sold by Optimized Design Operations (Pty) Ltd. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.
2. How to request a refund
Refunds are processed by our online reseller and Merchant of Record, Paddle.com. To request a refund, visit paddle.net and look up your order, or contact the symposium team using the details below and we'll help you.
Once a refund is issued, the membership time from that purchase is removed.
3. Symposium bookings
Symposium seat bookings invoiced and paid by bank transfer are handled under the cancellation and substitution terms in our Terms & Conditions.
4. Contact
Aloysius Petersen (Aloysius.petersen@phoenixevents.co.za, +27 64 148 2345) or Melissa Visser (melissavisser@phoenixevents.co.za, +27 84 045 2113).