About the Customer Experience Symposium
South Africa’s premier gathering for CX professionals shaping the future of customer engagement.
Our Mission
The Customer Experience Symposium exists to bring together the brightest minds in customer service, technology, and business strategy to collectively shape the future of customer experience (CX). We believe that great CX starts with empathy, data-driven insight, and a relentless focus on both the customer and the employee behind every interaction.
Community
Connecting CX professionals across industries
Innovation
Showcasing cutting-edge CX technologies
Growth
Driving measurable CX improvements
Who We Are
Founded in 2023, the symposium has quickly become South Africa’s premier gathering for CX professionals. From humble beginnings in Cape Town, we’ve grown into a regional hub that now attracts senior leaders from across the continent.
Our community is powered by the Customer Experience South Africa Association, whose members benefit from year-long resources including:
- Exclusive webinars and workshops
- Thriving online magazine with industry insights
- Networking opportunities with peers
Our Growth Journey
August 2023
First Cape Town event with 87 attendees
March 2024
Cape Town event with 144 attendees (65% growth)
August 2024
Virtual edition with 126 participants worldwide
March 2025
First Johannesburg event with 145 attendees
October 2025
Anticipating 150+ delegates at The Sky Hotel, Sandton
What Sets Us Apart
Dynamic Learning
Thought-provoking keynotes, panels, and workshops that dive deep into the latest CX trends—from AI-driven chatbots to omni-channel engagement.
Networking Opportunities
Curated sessions that connect you with peers, potential partners, and industry influencers, turning conversations into lasting collaborations.
Industry Insight
Actionable knowledge on cybersecurity, employee experience, metrics, journey mapping, loyalty strategies, and more—delivered by recognized experts.
Technology Showcase
Hands-on exposure to emerging tools that can transform how you interact with customers and analyze performance.
Employee Engagement Focus
Proven tactics for boosting staff satisfaction, because happy employees create happy customers.
Community Growth
Our LinkedIn community has grown from 507 to 2,460 followers, and our magazine serves 3,000 subscribers across 16 countries.
Venue Information
The Hotel Sky, Sandton
Located in the heart of Johannesburg’s business district, The Sky Hotel offers world-class facilities and easy access to transportation hubs.
Address
123 Business Avenue, Sandton, Johannesburg, 2196
Contact
+27 10 880 4449
Facilities
High-speed WiFi, charging stations, breakout rooms, catering services
Ready to Join Us?
Reserve your spot today and be part of South Africa’s premier CX event.
Aloysius X Petersen
064 148 2345
aloysius@phoenixevents.co.za
Melissa Visser
084 045 2113
melissa@phoenixevents.co.za