CXS Customer Experience Symposium
Community

CX Member
community.

The symposium is three days. The community is all year. CX Member keeps the conversations, resources and connections going long after the event ends — and membership is included for every symposium attendee.

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400+ CX professionals

A growing community of customer experience leaders, practitioners and founders across Africa and beyond.

The community feed

Ask questions, share wins and lessons, and get answers from people solving the same problems you are.

The resource library

Session recordings, slides, magazines and curated videos from every symposium — all in one place.

First in line for events

Members hear about dates, speakers and early-bird pricing before anyone else.

Table Mountain above the V&A Waterfront, Cape Town
Next edition announced

CXS Cape Town
Symposium 2027

Africa's customer experience leaders are heading to the Mother City. Three days of ideas, live engagement and measurable outcomes — powered by CXS Connect.

Book your seat View agenda Stay connected
Dates
TBC
Venue
Cape Town
Speakers
TBC
The Symposium

The conference teaches CX.
The platform demonstrates it.

CXS Connect is engineered around the principles delegates come to learn. Every touchpoint — from digital pass to post-event Action Plan — is an example of executive-grade customer experience.

01

Live Engagement

Q&A, polling, ratings and CX Pulse™ built into every session — moderated in real time by the MC.

02

Personal Agenda

Every delegate builds their own programme in the CXS Connect app, with timed reminders for each session.

03

Measurable CX

The Delegate Engagement Index quantifies attention, participation and takeaways across all three days.

04

Executive Networking

Digital business cards, curated introductions and post-event follow-through with your CX Action Plan.

Cape Town 2027 · Agenda

Three days of customer experience.

Dates to be confirmed. No speakers, MCs or panelists are confirmed. Programme subject to change.

Day 1

Loading agenda…

    Registration

    Secure your place at CXS Cape Town.

    Early-bird passes are limited. Reserve now and secure your seat, your suite and your place in the CXS Connect community.

    Dates
    TBC
    Venue
    The Sky Hotel Cape Town
    Speakers
    TBC

    CX Members receive 15% off all ticket tiers. Sign in or join to apply your discount.

    1 – 3 delegates
    R8 500
    per delegate
    Your rate
    4 – 5 delegates
    R8 000
    per delegate
    6+ delegates
    R7 500
    per delegate
    Total
    R8 500
    (incl. VAT)

    You'll complete your details in the next step.

    CXS Collaboration

    Partners in better experiences

    The organisations helping shape the CXS Customer Experience Symposium. Become a partner

    Workshop Sponsors

    BPG – Business Process Group logo

    Official Accreditation Partner

    BPG – Business Process Group

    CX & Professional Accreditation

    View Partner Profile
    CXSA – Customer Experience South Africa logo

    Official Endorser Partner

    CXSA – Customer Experience South Africa

    South Africa’s CX Professional Association

    View Partner Profile

    Thank You to Our Partners

    Your support helps us create a platform where customer experience meets innovation.

    BrandLove logoMarathon XP logoFusion Information Services logoBPG – Business Process Group logoCXSA – Customer Experience South Africa logo
    Cape Town 2027

    Become a Partner

    Join the organisations shaping better experiences. Tell us about your goals and our team will be in touch.

    • Brand Visibility

      Put your brand in front of South Africa's customer experience leaders.

    • Thought Leadership

      Share your expertise on stage, in masterclasses and in the CX Member community.

    • Business Development

      Meet decision-makers and build relationships that last beyond the event.

    • Meaningful Impact

      Help shape better experiences for customers across the continent.

    Answers

    Frequently
    asked.

    Something not covered? Reach out to Aloysius.petersen@phoenixevents.co.za (+27 64 148 2345) or melissavisser@phoenixevents.co.za (+27 84 045 2113)

    When do Cape Town 2027 tickets go on sale?

    Delegate booking is open now in the booking section above — request your invoice there and you'll be first in line, with dates and venue confirmed before payment is due.

    Who should attend?

    CX leaders, service designers, contact-centre executives, digital and marketing heads, and founders scaling customer-led businesses across Africa.

    Can I speak at Cape Town 2027?

    The speaker line-up is being curated now. Email Aloysius.petersen@phoenixevents.co.za with your proposed topic and a short bio, and the team will be in touch.

    Do you offer group bookings?

    Yes — teams of three or more from the same organisation qualify for group rates. Email melissavisser@phoenixevents.co.za with your team size and we'll prepare a quote.

    What is CXS Connect?

    The official symposium platform. It handles registration, digital passes, the three-day programme, live Q&A and polling, session ratings, networking and your personal CX Action Plan.

    Is the programme in-person only?

    The symposium takes place in-person in Cape Town. Venue and dates will be announced here as soon as they are confirmed.

    Where should I stay in Cape Town?

    We'll publish recommended hotels near the venue with preferential delegate rates once the venue is confirmed.

    How do I access resources after the event?

    All slides, recordings and speaker resources stay in your CXS Connect account, alongside your notes and Action Plan.

    Proudly Supported By

    BrandLove logoMarathon XP logoFusion Information Services logoBPG – Business Process Group logoCXSA – Customer Experience South Africa logo