{"id":27,"date":"2025-09-09T15:53:09","date_gmt":"2025-09-09T15:53:09","guid":{"rendered":"https:\/\/cxsymposium.co.za\/?page_id=27"},"modified":"2025-09-15T19:18:18","modified_gmt":"2025-09-15T19:18:18","slug":"program","status":"publish","type":"page","link":"https:\/\/cxsymposium.co.za\/?page_id=27","title":{"rendered":"Program"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:0rem;padding-bottom:0rem\">\n<div class=\"wp-block-cover has-aspect-ratio\" style=\"border-radius:20px;padding-top:5rem;padding-right:0px;padding-bottom:5rem;padding-left:0px;aspect-ratio:auto;min-height:unset;\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-7946\" alt=\"\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/themes\/blocksy\/inc\/components\/patterns\/assets\/pattern-image-6.webp\" style=\"object-position:42% 53%\" data-object-fit=\"cover\" data-object-position=\"42% 53%\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#ff1e00\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-container-core-cover-is-layout-0f1600e0 wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group has-background is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-b35f32a3 wp-block-group-is-layout-flex\" style=\"background-color:#ff1e00\">\n<figure class=\"wp-block-image size-full is-resized has-custom-border\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0\"><img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/themes\/blocksy\/inc\/components\/patterns\/assets\/pattern-avatar-2.webp\" alt=\"\" class=\"wp-image-7833\" style=\"border-radius:100%;width:60px\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized has-custom-border\" style=\"margin-left:-20px\"><img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/themes\/blocksy\/inc\/components\/patterns\/assets\/pattern-avatar-3.webp\" alt=\"\" class=\"wp-image-7834\" style=\"border-radius:100%;width:60px\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized has-custom-border\" style=\"margin-left:-20px\"><img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/themes\/blocksy\/inc\/components\/patterns\/assets\/pattern-avatar-4.webp\" alt=\"\" class=\"wp-image-7860\" style=\"border-radius:100%;width:60px\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized has-custom-border\" style=\"margin-left:-20px\"><img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/themes\/blocksy\/inc\/components\/patterns\/assets\/pattern-avatar-1.webp\" alt=\"\" class=\"wp-image-7842\" style=\"border-radius:100%;width:60px\"\/><\/figure>\n<\/div>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color has-x-large-font-size wp-elements-c765cf5f104095d30a3e2a955e0eeedc\" style=\"margin-top:0;margin-bottom:20px;font-style:normal;font-weight:800;line-height:1.2\"><strong>Explore the  Program <\/strong><\/h1>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color has-medium-font-size wp-elements-3e3d7a3f9d9fc06aca35169c98a1f671\" style=\"color:#ffffffc4;margin-bottom:50px\">Welcome to the heart of the Customer Experience Symposium\u2014your roadmap to two days of insight, inspiration, and actionable takeaways. Every session has been curated to help you master the art and science of CX, from emerging technologies to timeless human\u2011centred principles.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-241c0bc1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-color has-white-background-color has-text-color has-background has-link-color has-custom-font-size wp-element-button\" href=\"https:\/\/cxsymposium.co.za\/?page_id=2\" style=\"border-radius:8px;padding-top:15px;padding-right:25px;padding-bottom:15px;padding-left:25px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);font-style:normal;font-weight:600\">Register Now<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color has-border-color has-white-border-color has-custom-font-size wp-element-button\" style=\"border-width:2px;border-radius:8px;background-color:#ffffff00;padding-top:13px;padding-right:25px;padding-bottom:13px;padding-left:25px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);font-style:normal;font-weight:600\">Contact Us<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-omjhj2n1\">\n\r\n<!-- schedule tab start -->\r\n<div class=\"schedule-tab-wrapper etn-tab-wrapper schedule-tab-2\">\r\n    <ul class='etn-nav'>\r\n                    <li>\r\n                <a href='#' class='etn-tab-a etn-active' data-id='tab69efa5b52dc87-0'>\r\n                    <span class='etn-date'>27 Oct<\/span>\r\n                    <span class=etn-day>Customer Experience Symposium Day 1<\/span>\r\n                <\/a>\r\n            <\/li>\r\n                        <li>\r\n                <a href='#' class='etn-tab-a  ' data-id='tab69efa5b52dc87-1'>\r\n                    <span class='etn-date'>28 Oct<\/span>\r\n                    <span class=etn-day>Customer Experience Symposium Day 2<\/span>\r\n                <\/a>\r\n            <\/li>\r\n                <\/ul>\r\n    <div class='etn-tab-content clearfix etn-schedule-wrap'>\r\n                    <!-- start repeatable item -->\r\n            <div class='etn-tab tab-active' data-id='tab69efa5b52dc87-0'>\r\n                                    <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>8:30 am - 9:00 am<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading active'>\r\n                                        \u201cShaping the Future of CX in South Africa: Leadership, Trust, and the Dots That Matter\u201d                                        <i class=\"etn-icon etn-minus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents active\">\r\n                                        <p>\r\n                                            Opening Address                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=5' aria-label=\"Debi Potgieter\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Debi-C-1-scaled-e1758121564598.jpg\" alt=\"Debi Potgieter\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Debi Potgieter<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Founder &amp; MD<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>9:00 am - 9:30 am<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        Building Customer Loyalty: Strategies for retention and advocacy                                        <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            Unlocking Loyal customers through customer service: Aligning CX ambition with execution, leveraging tech and human touch for long term value                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=6' aria-label=\"Moses Duma\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Moses-Duma-e1758120946917.jpg\" alt=\"Moses Duma\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Moses Duma<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Customer Engagement Executive<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>9:30 am - 10:00 am<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        Building Customer Loyalty: Strategies for retention and advocacy                                        <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            Panel Discussion - Unlocking Loyal customers through customer service: Aligning CX ambition with execution, leveraging tech and human touch for long term value                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=16' aria-label=\"Luvendra Naidu\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/LUVENDRA.jpg\" alt=\"Luvendra Naidu\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Luvendra Naidu<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Founder<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=26' aria-label=\"Rudo Jane Ramavhale\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Jane-e1757614177433.jpeg\" alt=\"Rudo Jane Ramavhale\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Rudo Jane Ramavhale<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Lecturer<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=27' aria-label=\"Lizette Akker\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/PICTURE-MELISSA-e1757614465385.jpeg\" alt=\"Lizette Akker\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Lizette Akker<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Senior Vice President, CX<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>10:30 am - 11:00 am<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        The Role of Employee Experience in CX: How employee satisfaction impacts customer satisfaction                                        <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            Traditional interviews often fail to assess whether a prospective employee truly aligns with a company\u2019s values and culture, this presentation will showcase firsthand examples of real-world solutions                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=7' aria-label=\"Kamani Naidoo\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Kamani-Naidoo.jpeg\" alt=\"Kamani Naidoo\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Kamani Naidoo<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>CEO<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>11:00 am - 11:30 am<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        The Role of Employee Experience in CX: How employee satisfaction impacts customer satisfaction                                        <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            Panel Discussion - Traditional interviews often fail to assess whether a prospective employee truly aligns with a company\u2019s values and culture, this presentation will showcase firsthand examples of real-world solutions                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=17' aria-label=\"Lorraine Mekwa\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Lorraine-Mekwa-picture.jpg\" alt=\"Lorraine Mekwa\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Lorraine Mekwa<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Managing Executive: CX<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=28' aria-label=\"Baswabile Kgatla\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Baswabile-picture-e1758121873201.jpg\" alt=\"Baswabile Kgatla\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Baswabile Kgatla<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Risk Administrator<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=29' aria-label=\"Selina de Freitas\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Selina-defreitas-picture-e1758120565750.jpg\" alt=\"Selina de Freitas\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Selina de Freitas<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Senior CX Lead - Service<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>1:00 pm - 1:30 pm<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        Omni Channel Engagement: Intention to Behavior                                        <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            \u201cMoving from Intention to Behavior - How Omni Channel Engagement can benefit from the new Behavior-to-Intention Ratio\u201d                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=8' aria-label=\"Adre Schreuder\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/TH9A5289-Edit-scaled-e1758122385709.jpg\" alt=\"Adre Schreuder\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Adre Schreuder<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Founder &amp; MD<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>1:30 pm - 2:00 pm<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        Omni Channel Engagement: Intention to Behavior                                        <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            Panel Discussion - \u201cMoving from Intention to Behavior - How Omni Channel Engagement can benefit from the new Behavior-to-Intention Ratio\u201d                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=18' aria-label=\"Megaree Naraidoo\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Meg-Naraidoo-e1757614510313.jpeg\" alt=\"Megaree Naraidoo\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Megaree Naraidoo<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Board Member, Chief Information Officer<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=30' aria-label=\"Olga Molebane\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/olga-picture.jpg\" alt=\"Olga Molebane\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Olga Molebane<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Events Executive<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=31' aria-label=\"Gary Greenfield\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Gary-Greenfield-e1758121226360.jpg\" alt=\"Gary Greenfield\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Gary Greenfield<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Founder<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>2:30 pm - 3:00 pm<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        CX in a Digital Age: Adapting to changing Customer Behavior                                        <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            CX in a Digital Age: Adapting to changing Customer Behavior                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=9' aria-label=\"Seolebaleng Lakaje\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/SEO-e1758120527200.jpg\" alt=\"Seolebaleng Lakaje\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Seolebaleng Lakaje<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Client Experience Specialist<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>3:00 am - 3:30 pm<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        CX in a Digital Age: Adapting to changing Customer Behavior                                        <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            Panel Discussion - CX in a Digital Age: Adapting to changing Customer Behavior                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=19' aria-label=\"Petunia Dube\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/petunia-pic.jpg\" alt=\"Petunia Dube\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Petunia Dube<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Business Development Manager<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=32' aria-label=\"Deidre Woolwarans\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/picture-deidre-woolmarans-e1758139442804.jpg\" alt=\"Deidre Woolwarans\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Deidre Woolwarans<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Head of Service<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=14' aria-label=\"Yonela Gwabe\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Yonela-picture-scaled-e1757614623487.jpg\" alt=\"Yonela Gwabe\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Yonela Gwabe<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Senior Operation Rsks Manger<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=33' aria-label=\"Leoni Links\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Leoni-Links-Picture.jpg\" alt=\"Leoni Links\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Leoni Links<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Head of Digital<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>3:30 pm - 4:00 pm<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        Empathy in CX: Understanding and addressing Customer Emotions                                        <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            Empathy is your CX superpower\u2014learn to tap into customer emotions and turn connection into loyalty                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=10' aria-label=\"Peach Olive\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Picture-Peach-Olive-1-e1758123108583.jpg\" alt=\"Peach Olive\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Peach Olive<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>CEO<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>4:00 pm - 4:30 pm<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        Empathy in CX: Understanding and addressing Customer Emotions                                        <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            Panel Discussion - Empathy is your CX superpower\u2014learn to tap into customer emotions and turn connection into loyalty                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=34' aria-label=\"Lauren Barbour\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/lauren-barbour.jpg\" alt=\"Lauren Barbour\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Lauren Barbour<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>CX Consultant<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=35' aria-label=\"Candice Boucher\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/CANDICE-PICTURE-e1758121641396.jpg\" alt=\"Candice Boucher\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Candice Boucher<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Head of Design &amp; Brand<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=20' aria-label=\"Mellissa Van Stratten\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/PICTURE-MELISSA-e1757614465385.jpeg\" alt=\"Mellissa Van Stratten\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Mellissa Van Stratten<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Lead Auditor<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <\/div>\r\n            <!-- end repeatable item -->\r\n                    <!-- start repeatable item -->\r\n            <div class='etn-tab  ' data-id='tab69efa5b52dc87-1'>\r\n                                    <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>8:00 am - 8:30 am<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading active'>\r\n                                        Unpacking CX in South Africa for 2025, Opinion \u2013 What worked, who done well and what still needs to be done to create a truly Customer Centric Economy and Community                                        <i class=\"etn-icon etn-minus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents active\">\r\n                                        <p>\r\n                                            Opening Address                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=3' aria-label=\"Antonia Oakes\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/01-5-e1758121693412.png\" alt=\"Antonia Oakes\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Antonia Oakes<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Executive: Customer Experience &amp; complaints<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>8:30 am - 9:00 am<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        Measuring CX Success: Embracing Change: Measuring what matters in a shifting Consumer Landscape                                        <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            This promises to deliver valuable insights and practical advice for businesses to stay ahead of the curve                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=11' aria-label=\"Dr Sarina Howie\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/SARINA-DE-BEER.jpg\" alt=\"Dr Sarina Howie\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Dr Sarina Howie<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Director: Global Products<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>9:00 am - 9:30 am<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        Measuring CX Success: Embracing Change: Measuring what matters in a shifting Consumer Landscape                                        <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            Panel Discussion - This promises to deliver valuable insights and practical advice for businesses to stay ahead of the curve                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=21' aria-label=\"Dr Nomthandazo Malevu\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/PICTURE-NOMMY-e1758121986100.jpeg\" alt=\"Dr Nomthandazo Malevu\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Dr Nomthandazo Malevu<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Head of Campaigns and VALUE management<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=45' aria-label=\"Sandisiwe Yengeni\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Sandisiwe-Yengeni-copy.jpg\" alt=\"Sandisiwe Yengeni\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Sandisiwe Yengeni<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Senior Manager: Clent Experience &amp; Insights<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=36' aria-label=\"Kopano Moshoene\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Kopano-Moshoene-e1758141393593.png\" alt=\"Kopano Moshoene\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Kopano Moshoene<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Board Member<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>10:00 am - 10:30 am<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        CX Strategies                                         <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            The CX Strategy Playbook\u201d: Tools, Templates & Transformation                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=12' aria-label=\"Clint Payne\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/clint-payne-e1757614707969.jpeg\" alt=\"Clint Payne\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Clint Payne<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Consultant<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>10:30 am - 11:00 am<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        CX Strategies                                         <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            Panel Discussion - The CX Strategy Playbook\u201d: Tools, Templates & Transformation                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=22' aria-label=\"Mpho Mpofu\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/mpho-mpofu-picture.jpeg\" alt=\"Mpho Mpofu\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Mpho Mpofu<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Consumer Insights Specialists<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=37' aria-label=\"Mumbi Odame\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/picture-mumbi.jpg\" alt=\"Mumbi Odame\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Mumbi Odame<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Head of Client Experience &amp; Design<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=42' aria-label=\"Nthsholeng Ikpoleng\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/nths-picture-scaled-e1758138918668.jpg\" alt=\"Nthsholeng Ikpoleng\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Nthsholeng Ikpoleng<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Lead Consultant<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>12:00 pm - 1:00 pm<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        The Good, The Bad, The Ugly                                        <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            The end of the session will include a ten-minute Self-Assessment Exercise, followed by an Action Planning\/Next Steps handout so they have something to go away with                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=44' aria-label=\"Steve Towers\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Steve-Towers-e1759215759442.jpeg\" alt=\"Steve Towers\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Steve Towers<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Founder &amp; Owner<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>1:30 pm - 2:00 pm<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        Innovative CX Solutions: Case Studies and Success Stories                                         <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            Innovative CX Solutions: Case Studies and Success Stories                                         <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=13' aria-label=\"Eddie Ukpong\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Eddie-Ukpong-Picture.jpg\" alt=\"Eddie Ukpong\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Eddie Ukpong<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Strategy &amp; Technolgy Lead<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>2:00 pm - 2:30 pm<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        Innovative CX Solutions: Case Studies and Success Stories                                         <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            Panel Discussion - Innovative CX Solutions: Case Studies and Success Stories                                         <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=23' aria-label=\"Prashanti Akaloo\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Prashanthi-Akaloo.jpg\" alt=\"Prashanti Akaloo\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Prashanti Akaloo<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Founder<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=41' aria-label=\"Grace Brown\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Grace-brown-picture-e1758121732166.jpg\" alt=\"Grace Brown\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Grace Brown<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Head of Customer Experience and Client Service<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=43' aria-label=\"Roshan Sookdeo\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/picture-roshan.jpg\" alt=\"Roshan Sookdeo\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Roshan Sookdeo<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Global Outsourcing Director<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>2:30 pm - 3:00 pm<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        Driving a resilient &amp; sustainable client experience through an integrated mindset                                         <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            To build a resilient, client-focused business, the mindset must shift from \u201cmy function\u201d to \u201cour client.\u201d\nResilience and sustainability come from thinking and working as one connected enterprise\n                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=14' aria-label=\"Yonela Gwabe\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Yonela-picture-scaled-e1757614623487.jpg\" alt=\"Yonela Gwabe\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Yonela Gwabe<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Senior Operation Rsks Manger<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>3:00 pm - 3:30 pm<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        Driving a resilient &amp; sustainable client experience through an integrated mindset                                         <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            Panel Discussion - To build a resilient, client-focused business, the mindset must shift from \u201cmy function\u201d to \u201cour client.\u201d\nResilience and sustainability come from thinking and working as one connected enterprise\n                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=24' aria-label=\"Shaun Naidoo\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/shaun-pic.jpeg\" alt=\"Shaun Naidoo\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Shaun Naidoo<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Co-Founder &amp; Account Director<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=2' aria-label=\"Khali Young\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/khali-picture-e1758121194375.jpg\" alt=\"Khali Young\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Khali Young<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Key Accounts Manager<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=38' aria-label=\"Popi Kunene\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/popi-picture-scaled-e1758120453736.jpg\" alt=\"Popi Kunene\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Popi Kunene<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Chief Operation Officer<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>3:30 pm - 4:00 pm<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        Technology in CX: Leveraging AI, chatbot and other Tools to enhance experiences                                        <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            Customers expect seamless, personalised, and effortless experiences - yet too often, technology creates frustration instead of value. In this keynote, Kerri Prissman, Head of Client Value Management at Inovo, shares lessons from her journey from global tech to customer experience. Drawing on real-world examples, she explores how AI, chatbots, and automation can deliver business outcomes when designed around the customer -and why technology should enhance, not hinder, the human experience.                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=15' aria-label=\"Kerri Prissman\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Kerri-Prissman-e1757614562414.jpg\" alt=\"Kerri Prissman\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Kerri Prissman<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Sales &amp; Partrnerships Lead<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class='etn-single-schedule-item etn-row'>\r\n                        <div class='etn-schedule-info etn-col-lg-3 etn-col-sm-3'>\r\n\r\n                                                            <span class='etn-schedule-time'>4:00 pm - 4:30 pm<\/span>\r\n                            \r\n                                                    <\/div>\r\n                        <div class='etn-schedule-content etn-col-lg-9 etn-col-sm-9'>\r\n                            <div class=\"etn-accordion-wrap etn-schedule-content-wrap xx\">\r\n                                <div class=\"etn-content-item\">\r\n                                    <h4 class='etn-title etn-accordion-heading '>\r\n                                        Technology in CX: Leveraging AI, chatbot and other Tools to enhance experiences                                        <i class=\"etn-icon etn-plus\"><\/i>                                    <\/h4>\r\n                                    <div class=\"etn-acccordion-contents \">\r\n                                        <p>\r\n                                            Panel Discussion - Customers expect seamless, personalised, and effortless experiences - yet too often, technology creates frustration instead of value. In this keynote, Kerri Prissman, Head of Client Value Management at Inovo, shares lessons from her journey from global tech to customer experience. Drawing on real-world examples, she explores how AI, chatbots, and automation can deliver business outcomes when designed around the customer -and why technology should enhance, not hinder, the human experience.                                        <\/p>\r\n                                                                                    <div class='etn-schedule-speaker-item'>\r\n                                                                                                        <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=40' aria-label=\"Dave Benjamin\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Dave-Benjamin-PICTURE-e1757613885761.jpeg\" alt=\"Dave Benjamin\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Dave Benjamin<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Co-Founder<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=39' aria-label=\"Nicolas Callegri\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/Picture-1-e1758120676421.jpg\" alt=\"Nicolas Callegri\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Nicolas Callegri<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>Founder<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                                <div class='etn-schedule-single-speaker'>\r\n                                                            <a href='https:\/\/cxsymposium.co.za\/?author=25' aria-label=\"Nancy Moodley\">\r\n                                                                                                                                    <img decoding=\"async\" src=\"https:\/\/cxsymposium.co.za\/wp-content\/uploads\/2025\/09\/A-99-1-scaled-e1757614246896.jpg\" alt=\"Nancy Moodley\">\r\n                                                                                                                            <\/a>\r\n                                                            <span class='etn-schedule-speaker-title'>Nancy Moodley<\/span>\r\n                                                            <span class='etn-schedule-speaker-designation'>CEO<\/span>\r\n\r\n                                                        <\/div>\r\n                                                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <\/div>\r\n            <!-- end repeatable item -->\r\n            <\/div>\r\n<\/div>\r\n<!-- schedule tab end -->\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-7obc37kx\"><\/div>\n\n\n\n<section class=\"softlite-block-div\" id=\"softlite-block-v99nfce7\">\n<div class=\"softlite-block-div\" id=\"softlite-block-joa0dz4c\">\n<h2 class=\"softlite-block-heading\" id=\"softlite-block-vwzq34x2\">Ready to Join Us?<\/h2>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-k0ssxjki\">Reserve your spot today and be part of South Africa&#8217;s premier CX event.<\/p>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-ligbqnez\">\n<div class=\"softlite-block-div\" id=\"softlite-block-bozrjttd\">\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-drdicoph\">Aloysius X Petersen<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-mhsrgbiv\"><i class=\"fa-phone-alt yns0mr5m\" data-id=\"wogirt5y\"><\/i> 064 148 2345<\/p>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-gn9t2s7m\"><i class=\"fa-envelope p5d8yz08\" data-id=\"6oo3uukz\"><\/i> aloysius@phoenixevents.co.za<\/p>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-j406x9ez\">\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-o7w9tf5t\">Melissa Visser<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-dmsokxwi\"><i class=\"fa-phone-alt l6qkoq1w\" data-id=\"6hnnbje1\"><\/i> 084 045 2113<\/p>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-zxmi01g0\"><i class=\"fa-envelope i4bfxh50\" data-id=\"9zukav7j\"><\/i> melissa@phoenixevents.co.za<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27","page","type-page","status-publish","hentry"],"blocksy_meta":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/cxsymposium.co.za\/index.php?rest_route=\/wp\/v2\/pages\/27","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cxsymposium.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cxsymposium.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cxsymposium.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cxsymposium.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=27"}],"version-history":[{"count":18,"href":"https:\/\/cxsymposium.co.za\/index.php?rest_route=\/wp\/v2\/pages\/27\/revisions"}],"predecessor-version":[{"id":552,"href":"https:\/\/cxsymposium.co.za\/index.php?rest_route=\/wp\/v2\/pages\/27\/revisions\/552"}],"wp:attachment":[{"href":"https:\/\/cxsymposium.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=27"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}